FAQ | St. Ives

PRODUCTS

WHERE CAN I FIND YOUR PRODUCT?

You can add products directly to your cart via online retailers through our website! If you are looking for a product in your local area, use our store locator here: https://www.stives.com/storelocator. All of our current products are featured on this website. If you did not find your favorite, it's likely it has been discontinued. We apologize for any inconvenience and hope you continue to trust in St. Ives for your moisturizing and cleansing needs.

WHICH ST. IVES PRODUCT WILL WORK BEST FOR ME?

You’ll find a wealth of information on our products right here on our website, just click here https://www.stives.com.

HOW CAN I TELL HOW OLD MY PRODUCT IS AND WHAT'S THE BEST WAY TO STORE IT?

Please store your products in a cool dry place. Products stored under these conditions are good for approximately three (3) years of their manufacturing date. For specific expiration inquiries, please reach out to help@stives.com

HOW DO I USE YOUR PRODUCTS?

You can find instruction for use on the back of our product packaging. Additionally, we made sure to include how-to instructions on all of our product pages on our website! For best results, we recommend you use products for the purpose they were developed for. If you need further assistance contact us here: https://www.stives.com/contact-us.

ARE YOUR PRODUCTS RECYCLABLE?

Yes! A recycling symbol can be found on the back label of all St. Ives products. If you need further assistance, contact us here: https://www.stives.com/contact-us.

DO YOUR PRODUCTS CONTAIN ANIMAL DERIVED INGREDIENTS?

None of our products contain animal derived ingredients with the exception of the St. Ives Collagen & Elastin Moisturizer and the St. Ives Collagen & Elastin Body Lotion, which contain collagen and elastin derived from a marine source. For more information on St.Ives products visit http://smartlabel.org/products.

WHAT IS THE PH LEVEL OF YOUR PRODUCTS?

We formulate our products with a pH to maximize the efficacy of the formulation while minimizing any potential irritation, to remain compatible with the skin. The St. Ives products have the following pH ranges: Facial Products: 4 - 7 Body Wash: 5-6 Lotions 5-6.5

DO YOUR PRODUCTS CONTAIN PLASTIC MICROBEADS?

The presence of plastics in the marine environment is an important issue. Unilever stopped using plastic scrub beads in 2014 in response to concerns about microplastics in oceans and lakes. We had formerly used them in some of our exfoliating products. We now use alternative exfoliating ingredients, such as apricot kernels, cornmeal, ground pumice, silica and walnut shells, enabling people to feel confident that the Unilever face and body washes they use do not contribute to the accumulation of microplastics in the world’s oceans. For more information on St.Ives products visit http://smartlabel.org/products.

WHERE CAN I FIND YOUR INGREDIENT LISTS?

To view the ingredient list of any of our St. Ives products visit http://smartlabel.org/products.

ACCIDENTAL INGESTION/REACTION

If you have immediate needs for medical help please call our safety information number: 1-800-745-9269. Knowledgeable personnel will provide precise information and instructions. To contact St. Ives directly, go to https://www.stives.com/contact-us.

POLICY

WHAT IS YOUR POLICY ON ANIMAL TESTING?

We share your interest in this very important and complex topic. To learn more, we encourage you to visit https://www.unilever.com/sustainable-living/what-matters-to-you/developing-alternative-approaches-to-animal-testing.html.

WHAT IS YOUR POLICY ON RECYCLING AND THE ENVIRONMENT?

Because we recognize the importance of preserving natural resources, our company is engaged in a series of programs designed to address a number of issues concerning the environment. These issues range from biodegradability to recycling. Our company actively participates in industry-wide coalitions and trade associations which are working toward solutions to solid waste problems. We have established a center devoted entirely to the development and testing of new packaging materials and concepts. Company efforts to reduce solid waste include recycling projects, packages which can be recycled and use of recycled materials. Our scientists are also conducting studies on a broad range of product formulas and ingredients to ensure their environmental compatibility.

CONTACT US

WHERE CAN I GIVE ST. IVES MY FEEDBACK?

We're listening! Leave a comment, ask a question- the choice is yours! Simply click https://www.stives.com/contact-us to contact our engagement center or direct message us on Instagram @stivesskin.

MSDS REQUEST ON OUR WEBSITE?

To obtain an MSDS for a Unilever product, please visit http://www.unilevermsdsusa.com. You can print your MSDS directly from this site.

COUPONS

HOW CAN I GET COUPONS OR SAMPLES OF ST. IVES PRODUCTS?

Be sure to watch our Facebook page https://www.facebook.com/stives and website https://www.stives.com where we occasionally offer coupons.

SPONSORSHIP & DONATION

HOW CAN I OBTAIN DONATIONS FROM UNILEVER?

As you can imagine, we receive thousands of requests for products throughout the year from many worthy organizations. Rather than reply to individual appeals, we have made the decision to provide product regularly to two not-for-profit organizations - Feeding America and Feed the Children - for distribution to relevant food banks and other qualified agencies that service needy members of our communities across the United States. Although we would like to support all the commendable causes that are brought to our attention, we simply are unable to do so.

HOW CAN I OBTAIN SPONSORSHIP OR FUNDING FROM UNILEVER?

While we have been pleased to provide support to numerous worthy causes for many years through both donations and sponsorships, our charitable funding, which is provided through the Unilever United States Foundation, Inc., has evolved in alignment with Unilever’s global charitable giving program. Unilever now focuses its giving on enriching the quality of life through the provision of hygiene, sanitation, access to safe drinking water, basic nutrition and improving self-esteem. Unilever has identified five global partners with which it works in order to deliver on this mission. We are also supporting two U.S. based organizations that are aligned with the Foundation’s mission. Additionally, the guidelines for the Unilever United States Foundation, Inc. preclude the use of financial grants for sponsorships, events, dinners or goodwill advertising. To learn more about The Unilever Foundation, please click here: https://www.unilever.com/about/who-we-are/about-Unilever/.

UH OH! DIDN’T FIND WHAT YOU’RE LOOKING FOR?

Contact us here: https://www.stives.com/contact-us, or direct message us on Instagram @stivesskin!