FAQ | St. Ives

COUPONS

HOW CAN I GET ST. IVES COUPONS OR PRODUCT SAMPLES OF ST. IVES PRODUCTS?

Be sure to watch our Facebook page https://www.facebook.com/stives, our Instagram feed https://www.instagram.com/stivesskin and website https://www.stives.com where we occasionally offer St. Ives coupons.

PRODUCTS

WHICH ST. IVES PRODUCT WILL WORK BEST FOR MY SKIN TYPE?

In this great big world of beauty there are all different kinds of face wash and scrubs to choose from. Why? Because there are many different skin types. Whether you have acne prone skin, or dry skin, or even unwanted blackheads, here’s our go-to on how to choose the best face wash and scrub for your skin type.

HOW CAN I TELL HOW OLD MY ST. IVES PRODUCT IS AND WHAT'S THE BEST WAY TO STORE IT?

Please store your products in a cool dry place. St. Ives products stored under these conditions are good for approximately three (3) years of their manufacturing date. For specific expiration inquiries, please reach out to help@stives.com

HOW DO I USE ST. IVES PRODUCTS?

Want to know the right way to use all St. Ives products? Easy! Check out any St. Ives product page and scroll down to the “How To Use” section. Here, you’ll find step-by-step instructions and tutorials to help you get glowing!

DO ST. IVES PRODUCTS CONTAIN ANIMAL DERIVED INGREDIENTS?

None of our products contain animal derived ingredients with the exception of the St. Ives Collagen & Elastin Moisturizer and the St. Ives Collagen & Elastin Body Lotion, which contain collagen and elastin derived from a marine source. For more information on St.Ives products visit http://smartlabel.org/products.

WHAT IS THE PH LEVEL OF ST. IVES PRODUCTS?

We formulate our products with a pH to maximize the efficacy of the formulation while minimizing any potential irritation, to remain compatible with the skin. The St. Ives products have the following pH ranges: Facial Products: 4 - 7 Body Wash: 5-6 Lotions 5-6.5

WHERE CAN I BUY ST. IVES SKIN CARE PRODUCT?

You can add products directly to your cart via online retailers through our website! If you are looking for a product in your local area, use our store locator here: https://www.stives.com/storelocator. All of our current products including face care, body wash and body lotion are featured on this website. If you did not find your favorite, it's likely it has been discontinued. We apologize for any inconvenience and hope you continue to trust in St. Ives for your moisturizing and cleansing needs.

DOES ST. IVES HAVE MICROBEADS IN THEIR PRODUCTS?

The presence of plastics in the marine environment is an important issue. Unilever stopped using plastic scrub beads in 2014 in response to concerns about microplastics in oceans and lakes. We had formerly used them in some of our exfoliating products. We now use alternative exfoliating ingredients, such as apricot kernels, cornmeal, ground pumice, silica and walnut shells, enabling people to feel confident that the Unilever face and body washes they use do not contribute to the accumulation of microplastics in the world’s oceans. For more information on St.Ives products visit http://smartlabel.org/products.

CAN I RECYCLE MY EMPTY BEAUTY PRODUCT CONTAINERS?

Yes! A recycling symbol can be found on the back label of all St. Ives product containers. If you need further assistance, contact us here: https://www.stives.com/contact-us.

WHERE CAN I FIND A LIST OF ST. IVES INGREDIENT?

To view the ingredient list of any of our St. Ives products visit http://smartlabel.org/products.

WHERE CAN I READ ST. IVES APRICOT SCRUB REVIEWS?

Check out all of the reviews for our iconic, cult classic St. Ives Apricot Scrub by going to its product page and scrolling down to “Ratings & Reviews.”

CAN YOU TELL ME MORE ABOUT ST. IVES APRICOT SCRUB INGREDIENTS?

Of course! We can go on and on about all of the goodness in our iconic scrub. Check out all of the St. Ives Apricot Scrub ingredients, including key ingredients like apricot fruit extract and walnut shell powder, by going to any of St. Ives product pages and scrolling down to “Key Ingredients” and “All Ingredients.”

WHERE CAN I READ ST. IVES PRODUCT REVIEWS?

Want to know what everyone’s saying about St. Ives products? Obviously, we do too! To make it easy for you, we added a “Review & Ratings” section to every product page so that you can check out all of the St. Ives product reviews you want!

ACCIDENTAL INGESTION/REACTION

If you have immediate needs for medical help please call our safety information number: 1-800-745-9269. Knowledgeable personnel will provide precise information and instructions. To contact St. Ives directly, go to https://www.stives.com/contact-us.

POLICY

DOES ST. IVES TEST ON ANIMALS?

As of December 2018, St. Ives is thrilled to announce that we are proud to be officially PETA-Certified Cruelty-Free across our entire product portfolio, which only reinforces our continued commitment to never testing on animals.

WHAT IS YOUR POLICY ON RECYCLING AND THE ENVIRONMENT?

Because we recognize the importance of preserving natural resources, our company is engaged in a series of programs designed to address a number of issues concerning the environment. These issues range from biodegradability to recycling. Our company actively participates in industry-wide coalitions and trade associations which are working toward solutions to solid waste problems. We have established a center devoted entirely to the development and testing of new packaging materials and concepts. Company efforts to reduce solid waste include recycling projects, packages which can be recycled and use of recycled materials. Our scientists are also conducting studies on a broad range of product formulas and ingredients to ensure their environmental compatibility.

CONTACT US

WHERE CAN I GIVE ST. IVES MY FEEDBACK?

We're listening! Leave a comment, ask a question- the choice is yours! Simply click https://www.stives.com/contact-us to contact our engagement center or direct message us on Instagram @stivesskin.

MSDS REQUEST ON OUR WEBSITE?

To obtain an MSDS for a Unilever product, please visit http://www.unilevermsdsusa.com. You can print your MSDS directly from this site.

SPONSORSHIP & DONATION

HOW CAN I OBTAIN DONATIONS FROM UNILEVER?

As you can imagine, we receive thousands of requests for products throughout the year from many worthy organizations. Rather than reply to individual appeals, we have made the decision to provide product regularly to two not-for-profit organizations - Feeding America and Feed the Children - for distribution to relevant food banks and other qualified agencies that service needy members of our communities across the United States. Although we would like to support all the commendable causes that are brought to our attention, we simply are unable to do so.

HOW CAN I OBTAIN SPONSORSHIP OR FUNDING FROM UNILEVER?

While we have been pleased to provide support to numerous worthy causes for many years through both donations and sponsorships, our charitable funding, which is provided through the Unilever United States Foundation, Inc., has evolved in alignment with Unilever’s global charitable giving program. Unilever now focuses its giving on enriching the quality of life through the provision of hygiene, sanitation, access to safe drinking water, basic nutrition and improving self-esteem. Unilever has identified five global partners with which it works in order to deliver on this mission. We are also supporting two U.S. based organizations that are aligned with the Foundation’s mission. Additionally, the guidelines for the Unilever United States Foundation, Inc. preclude the use of financial grants for sponsorships, events, dinners or goodwill advertising. To learn more about The Unilever Foundation, please click here: https://www.unilever.com/about/who-we-are/about-Unilever/.

UH OH! DIDN’T FIND WHAT YOU’RE LOOKING FOR?

Contact us here: https://www.stives.com/contact-us, or direct message us on Instagram @stivesskin!